We resolve disputes against financial organizations fair, independent and free

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COURT CASES

Participation in the 'Brain Ring' Financial and Economic Competition

On May 11, the Office of the Financial System Mediator participated in the semi-final round of the 'Brain Ring' financial-economic competition organized by the Central Bank of Armenia, serving as part of the jury.
The Office also presented a special question during the competition. The team from Syunik provided the correct answer and was honored with a special prize as an encouragement.

2026-05-12

"I would like to express my gratitude to the specialists at the Office of the Financial System Mediator who handled my case. I am grateful for your professional responsibility and the sincere, dedicated approach you demonstrated throughout the process. Special thanks to the specialist in charge of my case, Hrayr Badalyan."

2026-04-30

Applying to the Mediator Does Not Require Additional or Repeat Expert Examination

Procedural Background
By the decision of the Court of First Instance of General Jurisdiction of Tavush Region, the application of the Insurance Company was rejected. The Court found that its jurisdiction was limited to determining the presence or absence of the grounds provided for in Article 17 of the Law "On the Financial System Mediator."

2026-03-21

The final round of the 'CaseKey National High School Case Competition' has taken place

The case study presented in the final round was provided by the Office of the Financial System Mediator of Armenia, giving participants the opportunity to tackle a real-world and significant industry challenge.

2026-04-11

Thank you and your team for such a wonderful day. The information you provided was truly invaluable. Everything was organized to a very high standard. A special word of thanks to Hasmik for sharing her time and expertise with us․

2026-04-25

Thank you for your support. I would like to express my deepest gratitude, especially to Arman, as it was thanks to his efforts that I received the compensation I was entitled to.

2026-04-20

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NEWS

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OPINIONS

I would like to express my gratitude to the specialists at the Office of the Financial System Mediator who handled my case. I am grateful for your professional responsibility and the sincere, dedicated approach you demonstrated throughout the process. Special thanks to the specialist in charge of my case, Hrayr Badalyan.

2026-04-30

Thank you and your team for such a wonderful day. The information you provided was truly invaluable. Everything was organized to a very high standard. A special word of thanks to Hasmik for sharing her time and expertise with us․

2026-04-25

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You can apply to us if you have complaints against the financial organizations

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Insurance

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Loan

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DEPOSIT/BANK ACCOUNT

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PAYMENT CARD

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TRANSFER

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PLEDGE

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CURRENCY EXCHANGE

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CREDIT HISTORY

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CENTRAL DEPOSITARY

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INVESTMENT COMPANY AND FUND

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Insurance

Learn more about the case investigation procedure by the Office of Financial System Mediator

Do you have a complaint against financial institution?

Your Steps

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Make a complaint-demand to the financial organization

Before applying to the Mediator, you must make a complaint-demand to the financial organization
Fill in the complaint-demand
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Wait for the response of the financial organization

Maximum 10 business days, in case of the claims against the Credit bureau – 15 business days
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Apply to the Mediator

If you are not satisfied with the response of the financial organization, you can submit a claim to the Mediator

Find out if you can apply to the Mediator

Before applying to the Mediator, you can find out whether your claim is within the Mediator’s remit.
Find out

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News and Reports

Useful Information

  • “Elite Plaza” Business Center, 7th floor 15 Khorenatsi str., Yerevan 0010, Armenia 
    Tel. (+374 60) 70-11-11 
    E-mail: info@fsm.am