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Global Money Week 2026 International Awareness Campaign

The Office of the Financial System Mediator organized a series of educational and interactive events for pupils, students, and teachers, engaging more than 200 participants.
The following topics were discussed during the events:

2026-04-03

"I had an excellent experience with the Financial System Mediator's office. I was initially found at fault in a car accident, but after appealing through their office, the decision was reversed in three months, and I was declared the innocent party. Special thanks to Hrayr for his expert handling of my case and his professional approach."

2026-04-14

Applying to the Mediator Does Not Require Additional or Repeat Expert Examination

Procedural Background
By the decision of the Court of First Instance of General Jurisdiction of Tavush Region, the application of the Insurance Company was rejected. The Court found that its jurisdiction was limited to determining the presence or absence of the grounds provided for in Article 17 of the Law "On the Financial System Mediator."

2026-03-21

Hosting Schoolchildren at the Office

Within the framework of the project, during the first quarter of 2026, the Office hosted 387 pupils and 27 teachers from 11 schools across the regions of the Republic of Armenia.

2026-03-31

Dear Representatives of the Office of the Financial System Mediator, We would like to express our heartfelt gratitude for the engaging and insightful seminar organized within the framework of the Global Money Week international awareness campaign. Your efforts toward enhancing financial literacy are deeply appreciated. Thank you for the warm hospitality and for your dedication to this important cause.

2026-03-27

Thank you for the wonderful hospitality and for organizing such a full and engaging day. We truly appreciate the important information you provided.

2026-03-06

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NEWS

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OPINIONS

I had an excellent experience with the Financial System Mediator's office. I was initially found at fault in a car accident, but after appealing through their office, the decision was reversed in three months, and I was declared the innocent party. Special thanks to Hrayr for his expert handling of my case and his professional approach.

2026-04-14

Dear Representatives of the Office of the Financial System Mediator, We would like to express our heartfelt gratitude for the engaging and insightful seminar organized within the framework of the Global Money Week international awareness campaign. Your efforts toward enhancing financial literacy are deeply appreciated. Thank you for the warm hospitality and for your dedication to this important cause.

2026-03-27

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You can apply to us if you have complaints against the financial organizations

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Insurance

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Loan

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DEPOSIT/BANK ACCOUNT

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PAYMENT CARD

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TRANSFER

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PLEDGE

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CURRENCY EXCHANGE

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CREDIT HISTORY

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CENTRAL DEPOSITARY

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INVESTMENT COMPANY AND FUND

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Insurance

Learn more about the case investigation procedure by the Office of Financial System Mediator

Do you have a complaint against financial institution?

Your Steps

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Make a complaint-demand to the financial organization

Before applying to the Mediator, you must make a complaint-demand to the financial organization
Fill in the complaint-demand
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Wait for the response of the financial organization

Maximum 10 business days, in case of the claims against the Credit bureau – 15 business days
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Apply to the Mediator

If you are not satisfied with the response of the financial organization, you can submit a claim to the Mediator

Find out if you can apply to the Mediator

Before applying to the Mediator, you can find out whether your claim is within the Mediator’s remit.
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  • “Elite Plaza” Business Center, 7th floor 15 Khorenatsi str., Yerevan 0010, Armenia 
    Tel. (+374 60) 70-11-11 
    E-mail: info@fsm.am