We resolve disputes against financial organizations fair, independent and free
You can apply to us if you have complaints against the financial organizations
Learn more about the case investigation procedure by the Office of Financial System Mediator
Do you have a complaint against financial institution?
Make a complaint-demand to the financial organization
Before applying to the Mediator, you must make a complaint-demand to the financial organization
Wait for the response of the financial organization
Maximum 10 business days, in case of the claims against the Credit bureau – 15 business days
Apply to the Mediator
If you are not satisfied with the response of the financial organization, you can submit a claim to the Mediator
Find out if you can apply to the Mediator
Before applying to the Mediator, you can find out whether your claim is within the Mediator’s remit.