NEWS
OPINIONS
COURT CASES
«I would like to express my gratitude to your Office, and especially to Artur Arakelyan, for his professional, diligent, and caring approach. Thanks to Artur Arakelyan's efforts, the issue regarding the loan payment delay-which occurred through no fault of our own-was successfully resolved.»
2026-06-26
«I would like to express my deepest gratitude to the Office of the Financial System Mediator, and especially to Roza Kharatyan, for demonstrating high professional standards, impartiality, responsibility, diligence, and a patient approach throughout the process. Your work plays a vital role in protecting citizens' rights and strengthening public trust in the financial system. I wish the entire staff continued success, new achievements, and great productivity in carrying out your vital and responsible mission.»
2026-06-04
«I would like to express my gratitude to the specialists at the Office of the Financial System Mediator who handled my case. I am grateful for your professional responsibility and the sincere, dedicated approach you demonstrated throughout the process. Special thanks to the specialist in charge of my case, Hrayr Badalyan.»
2026-04-30
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NEWS
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OPINIONS
«I would like to express my gratitude to your Office, and especially to Artur Arakelyan, for his professional, diligent, and caring approach. Thanks to Artur Arakelyan's efforts, the issue regarding the loan payment delay-which occurred through no fault of our own-was successfully resolved.»
2026-06-26
«I would like to express my deepest gratitude to the Office of the Financial System Mediator, and especially to Roza Kharatyan, for demonstrating high professional standards, impartiality, responsibility, diligence, and a patient approach throughout the process. Your work plays a vital role in protecting citizens' rights and strengthening public trust in the financial system. I wish the entire staff continued success, new achievements, and great productivity in carrying out your vital and responsible mission.»
2026-06-04
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You can apply to us if you have complaints against the financial organizations
Learn more about the case investigation procedure by the Office of Financial System Mediator
Do you have a complaint against financial institution?
Your Steps
Make a complaint-demand to the financial organization
Before applying to the Mediator, you must make a complaint-demand to the financial organization
Wait for the response of the financial organization
Maximum 10 business days, in case of the claims against the Credit bureau – 15 business days
Apply to the Mediator
If you are not satisfied with the response of the financial organization, you can submit a claim to the Mediator
Find out if you can apply to the Mediator
Before applying to the Mediator, you can find out whether your claim is within the Mediator’s remit.
