We resolve disputes against financial organizations fair, independent and free

Apply to the MediatorProcedure and Deadlines

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You can apply to us if you have complaints against the financial organizations

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Insurance

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Loan

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DEPOSIT/BANK ACCOUNT

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PAYMENT CARD

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TRANSFER

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PLEDGE

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CURRENCY EXCHANGE

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CREDIT HISTORY

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CENTRAL DEPOSITARY

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INVESTMENT COMPANY AND FUND

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Insurance

Learn more about the case investigation procedure by the Office of Financial System Mediator

Do you have a complaint against financial institution?

Your Steps

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Make a complaint-demand to the financial organization

Before applying to the Mediator, you must make a complaint-demand to the financial organization
Fill in the complaint-demand
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Wait for the response of the financial organization

Maximum 10 business days, in case of the claims against the Credit bureau – 15 business days
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Apply to the Mediator

If you are not satisfied with the response of the financial organization, you can submit a claim to the Mediator

Find out if you can apply to the Mediator

Before applying to the Mediator, you can find out whether your claim is within the Mediator’s remit.
Find out

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  • “Elite Plaza” Business Center, 7th floor 15 Khorenatsi str., Yerevan 0010, Armenia 
    Tel. (+374 60) 70-11-11 
    E-mail: info@fsm.am