We resolve disputes against financial organizations fair, independent and free

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NEWS

OPINIONS

COURT CASES

A New Collaboration

On June 3, 2026, the Office of the Financial System Mediator and the Faculty of Law at Yerevan State University (YSU) marked a new milestone in their long-standing partnership by signing a Memorandum of Understanding (MoU). This initiative is not merely a formal agreement, but an institutional pillar aimed at enhancing the quality of legal education and embedding the core values of alternative dispute resolution within the financial sector.
Vazgen Mnatsakanyan, the Chief Financial System Mediator, and Harutyun Khachikyan, the Dean of the YSU Faculty of Law, emphasized that the memorandum synergizes YSU’s academic potential with the practical expertise accumulated by the Mediator's Office. This collaboration establishes a robust platform ensuring the development of high-caliber legal professionals and paves the way for the new generation, with the shared vision that these joint efforts will foster students' professional success and strengthen financial literacy.

2026-06-05

«I would like to express my gratitude to the specialists at the Office of the Financial System Mediator who handled my case. I am grateful for your professional responsibility and the sincere, dedicated approach you demonstrated throughout the process. Special thanks to the specialist in charge of my case, Hrayr Badalyan.»

2026-04-30

Applying to the Mediator Does Not Require Additional or Repeat Expert Examination

Procedural Background
By the decision of the Court of First Instance of General Jurisdiction of Tavush Region, the application of the Insurance Company was rejected. The Court found that its jurisdiction was limited to determining the presence or absence of the grounds provided for in Article 17 of the Law "On the Financial System Mediator."

2026-03-21

Participation in the 'Brain Ring' Financial and Economic Competition

On May 11, the Office of the Financial System Mediator participated in the semi-final round of the 'Brain Ring' financial-economic competition organized by the Central Bank of Armenia, serving as part of the jury.

2026-05-12

«Thank you and your team for such a wonderful day. The information you provided was truly invaluable. Everything was organized to a very high standard. A special word of thanks to Hasmik for sharing her time and expertise with us․»

2026-04-25

«Thank you for your support. I would like to express my deepest gratitude, especially to Arman, as it was thanks to his efforts that I received the compensation I was entitled to.»

2026-04-20

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OPINIONS

«I would like to express my gratitude to the specialists at the Office of the Financial System Mediator who handled my case. I am grateful for your professional responsibility and the sincere, dedicated approach you demonstrated throughout the process. Special thanks to the specialist in charge of my case, Hrayr Badalyan.»

2026-04-30

«Thank you and your team for such a wonderful day. The information you provided was truly invaluable. Everything was organized to a very high standard. A special word of thanks to Hasmik for sharing her time and expertise with us․»

2026-04-25

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You can apply to us if you have complaints against the financial organizations

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Insurance

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Loan

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DEPOSIT/BANK ACCOUNT

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PAYMENT CARD

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TRANSFER

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PLEDGE

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CURRENCY EXCHANGE

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CREDIT HISTORY

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CENTRAL DEPOSITARY

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INVESTMENT COMPANY AND FUND

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Insurance

Learn more about the case investigation procedure by the Office of Financial System Mediator

Do you have a complaint against financial institution?

Your Steps

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Make a complaint-demand to the financial organization

Before applying to the Mediator, you must make a complaint-demand to the financial organization
Fill in the complaint-demand
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Wait for the response of the financial organization

Maximum 10 business days, in case of the claims against the Credit bureau – 15 business days
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Apply to the Mediator

If you are not satisfied with the response of the financial organization, you can submit a claim to the Mediator

Find out if you can apply to the Mediator

Before applying to the Mediator, you can find out whether your claim is within the Mediator’s remit.
Find out

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News and Reports

Useful Information

  • “Elite Plaza” Business Center, 7th floor 15 Khorenatsi str., Yerevan 0010, Armenia 
    Tel. (+374 60) 70-11-11 
    E-mail: info@fsm.am