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Why to apply to the Mediator?

The Mediator's professional activity is the quick, efficient, free examination and resolution of claims submitted by individuals and micro-business entities against financial organizations.

The Mediator's office has implemented a combined model of mediation and decision-making, thanks to which it is possible to resolve the dispute by mediation in order to find a mutually preferable solution for the parties and to preserve the existing relations between them, and in case of its impossibility, by making a decision.

You do not lose anything when contacting the Mediator, because the Mediator's services are free, there is no need for a lawyer, and if you do not agree with the decision made by the Mediator, you have the right to appeal to the court.

Over 13 years, thanks to the active efforts of the Mediator's office, more than 33,000 claims have been resolved, and financial organizations have compensated clients with more than 2.6 billion AMD through mediation.

INDEPENDENT

The Mediator is independent of state-local self-government bodies, and officials, as well as any natural or legal person. The independence is provided with both functional and organizational legal guarantees. The Mediator investigates and resolves the cases governed only by the Law and assesses the circumstances of the case solely by his inner conviction. The Mediator is free from any influence when implementing the activities.

FREE

The Mediator resolves disputes with financial organizations FREE, that is, the client doesn’t pay any fee for accepting, examining and deciding the claim by the Mediator.

IMPARTIAL

Governed by the RA Legislation, the rules of business ethics, and taking into consideration the judicial practices and precedent decisions, the Mediator conducts a fair and impartial investigation of the cases based on the principle of equality of people engaged in the case. The two parties are given equal rights to present their positions.

Here you can get acquainted with the Investigated Cases (Precedents).

FAST

The case investigation process in the Mediator’s office is clear and fast. The case investigation process takes 24 business days (in the case of especially complex cases the time frame can be extended for 14 business days). If the parties prefer the option of resolving the dispute through mediation, the investigation of the claim is completed in the shortest time.

Here you can find more information on the case investigation procedure.

PRODUCTIVE

The productivity of the activities of the Office is ensured by the quick and simplified procedure of the case investigation. The absence of overly formal procedures in the process of investigation and resolution of claims enables the Mediator to resolve disputes presented by clients against financial organizations using a more flexible toolkit. There is no need for a lawyer when applying to a Mediator.

Statistical data

5602The number of claims

5602/ 3643Claims settled in favor of the client

3643/ 3332Claims upheld through mediation

338 mlnTotal amount of compensations (AMD)

Reviews

Dear Office of the Financial System Mediator, We would like to express our deep gratitude for the well-organized, insightful, and educational seminar. Special thanks to the knowledgeable and friendly Shushanna Kirakosyan. We wish you continued success in your work.

Thank you to the Office of the Financial System Mediator for an interesting and educational tour. Our students participated with great interest and gained new knowledge about the financial system and their rights. Such initiatives are vital for the financial education of schoolchildren.

On behalf of our law firm, we would like to thank the Office of the Financial System Mediator, and specifically staff members Katrin and Diana, for their professional and conscientious work.

I would like to express my special gratitude to you for your diligent and responsible work. Thanks to your thorough efforts, the matter was fully clarified, for which I am truly grateful. I would also like to apologize for any concern or inconvenience I may have caused. I simply had a moment of worry, thinking I might have been deceived. Thank you for your attention and cooperation.

I am grateful to the Office of the Financial System Mediator, and specifically to Mariam Ayvazyan, for the work performed. I am very impressed with your work. Thank you for being there.

Dear Piruz Sargsyan, Financial System Mediator, and Hrayr Badalyan, Case-handling Lawyer, I hereby wish to express my profound gratitude for the favorable decision rendered by the Office thanks to your efforts. Your impartial and meticulous approach contributed to a fair and objective resolution of the issue. I highly appreciate your professional consistency, prompt response, and your efforts toward protecting citizens' rights. Thank you once again for the effective cooperation.

I am very grateful to Roza for her compassionate attitude. I am truly thankful.

I would like to express my gratitude for the effective work and for the resolution of the problem I presented. I am especially grateful to the Office specialist Roza Kharatyan for her human touch and high level of professional activity.

Many thanks to Alisa Patvakanyan and Julietta Gharabaghtsyan, employees of the Office of the Financial System Mediator.

I am grateful to the Office of the Financial System Mediator for their effective work. It is a trustworthy institution where the interests of the citizen are truly protected.

I am immensely grateful to the staff of the Office, headed by the Chief Financial System Mediator Vazgen Mnatsakanyan-specifically Evgenya, Khoren, Aharon, and Victoria-who, by supporting one another and sparing no effort, brought my case, which lasted about 1.5 years, to a victorious conclusion. I had no hope left, but thanks to the Office’s professional, consistent, and dedicated work, my money was fully refunded. I am deeply grateful. I wish there were more institutions like this in our country that perform their work at such a high level and provide real support to citizens.

Thank you for processing the application of my relative, A. A., and for carrying out the process so professionally. The Office staff-Evgenya, Victoria, Khoren, Movses, and Aharon-headed by the Chief Financial System Mediator Vazgen Mnatsakanyan, worked together patiently until victory was achieved and justice was restored. I highly value the activity of such an independent institution in restoring the violated rights of citizens.

This is a very good and useful institution staffed by high-class specialists.

I want to say a huge thank you to your employees, Taron and Tiruhui. If only all such institutions had such friendly, competent, and well-educated specialists. I am delighted with their working style. My rating: 10 out of 10+

This is an excellent institution where proper information and consultation are provided on any issue. Thank you.

Excellent service. This is the place to receive help when issues with financial institutions have caused you loss or damage.

I contacted this institution, and my problem was resolved very quickly. I am very satisfied with the staff and their efficiency; they truly deserve an A+ rating.

I would like to express my deep gratitude to the Office of the Financial System Mediator, and especially to Julietta Gharabaghtsyan, for the swift and professional resolution of my insurance compensation issue. With your assistance, it was possible to resolve the matter without going to court, avoiding unnecessary loss of time and money. Thank you for your responsibility, your personal touch (human attitude), and your dedicated work.

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