Protection from financial fraud
Useful information
Stop tool: restrict risky online services
Introduced by banks on July 1, 2026, the Stop tool lets you temporarily restrict remote access to selected online services. Once a restriction is activated, no one, including you, can use those services online until the restriction is lifted through the bank’s prescribed procedure.
You can use the Stop tool to restrict online access to the following services
Taking out a loan
Terminating a deposit
Transfers and payments
Cardless cash withdrawals
Opening a new card
Opening a new account
How to activate: through your bank’s online platform, by phone, or at a branch, depending on the options your bank offers.
What remains available: you can still view your account, deposit, and loan balances, and use the restricted services at a bank branch.
Important: Stop is a security tool, not a way to obtain compensation. Activate it only for services whose online access you actually want to restrict.
You can find the full list of services and available features in your bank’s mobile app or other online platforms.
What to do and who to contact
If you encounter fraud or suspicious activity
Most importantly, stop communicating and do not share any more information or money. If you have already shared card details or an SMS/OTP code, or made a transfer, act immediately.
- 1
Stop communicating
Do not reply, open any new links, or provide additional information.
- 2
Contact your bank
If you have transferred money or shared bank details, call your bank immediately using its official number and, if needed, block your card or account.
View bank contact numbers
- 3
Contact the police
If you suspect fraud or a crime, contact the police or the relevant law enforcement agency.
- 4
Preserve the evidence
Do not delete messages, links, phone numbers, transfer details, or screenshots.
Remember: a bank, government agency, or law enforcement officer will never ask for your PIN, CVV/CVC, or SMS/OTP code, or ask you to transfer money to a “safe account” to resolve a problem.
Fraud types
No fraud types are available yet.
Quick response guide
What to do if...
If you lose your card
Block the card in your bank's mobile app or call your bank's 24-hour support line immediately.
If money is taken from your card
Contact your bank immediately using its 24-hour support line, block the card, and report the matter to law enforcement.
If you lose your phone
Contact your mobile operator to block the SIM card, and contact your bank to block your bank card or banking app.
Strictly confidential
Information you must never share with anyone
Financial organizations and government agencies will NEVER ask for the following confidential information.
Card details
Never share your card details, expiration date, or the three-digit CVV/CVC code on the back of your card.
Never share with others
Card PIN
Do not keep your PIN in your wallet or phone, share it with anyone, or enter it on online shopping sites.
Keep it strictly confidential
One-time password
Never share the one-time security password sent by SMS when making an online payment or signing in to your account.
Do not share even with your bank
Personal information
Never disclose your passport details or photos to strangers or post them on social media.
Do not send via messaging apps
When using an ATM
Inspect the ATM carefully before inserting your card. Never use an ATM if extra devices, wires, adhesive tape, or similar items are attached to the card reader, keypad, or cash dispenser.
Red flags
How to recognize possible fraud
They rush you
They demand that you make a decision or transfer money immediately.
They ask for confidential data
Your PIN, CVV/CVC, OTP/SMS code, password, or full card details.
They send a suspicious link
The link may lead to a fake website that imitates a bank or another organization.
They threaten you
They say your account will be blocked or your money lost unless you act now.
They promise guaranteed returns
Especially with investments: high returns with no risk.
They suggest remote access
They ask you to install an application or let them control your device.
Contact numbers for Armenian banks
If you suspect fraud or a suspicious transaction, contact your bank. Below are all 17 banks included in the Central Bank of Armenia’s current list.
- +374 10 31-88-88
ACBA Bank
Contact phone number
- +374 10 56-11-11
Ameriabank
Contact phone number
- +374 10 59-20-19
AMIO Bank
Contact phone number
- +374 10 59-33-33
IDBank
Contact phone number
- +374 10 59-23-23
AraratBank
Contact phone number
- +374 10 52-85-13
Ardshinbank
Contact phone number
- +374 60 75-70-00
Armswissbank
Contact phone number
- +374 12 77-77-71
Artsakhbank
Contact phone number
- +374 60 61-61-00
Byblos Bank Armenia
Contact phone number
- +374 10 60-55-55
Evocabank
Contact phone number
- +374 10 51-05-10
Inecobank
Contact phone number
- +374 10 51-12-00
Converse Bank
Contact phone number
- +374 60 38-88-88
Mellat Bank
Contact phone number
- +374 10 51-09-10
Armeconombank
Contact phone number
- +374 10 59-55-55
Unibank
Contact phone number
- +374 10 51-37-49
VTB Armenia Bank
Contact phone number
- +374 10 51-00-00
Fast Bank
Contact phone number
Real stories
Real cases from real people’s experiences
Real people’s experiences can help you recognize fraud and avoid similar situations.
No stories have been published yet.
Interactive quiz
Test your vigilance: 10 tricky situations
Take this quiz to find out how well you can recognize modern financial traps.
Situation 1 / 10
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