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DEPOSIT/BANK ACCOUNT
You can contact the Financial System Mediator with requirements related to deposits and bank accounts.
This page presents the main types of deposit and bank account requirements to be submitted to the Mediator and the necessary steps to apply to the Mediator.
Below you can find the main types of disputes considered by the Mediator regarding deposits and bank accounts. For example, when the bank
- has not accrued interest on the amount of the deposit in the amount determined by the agreement.
- unreasonably terminated the term deposit agreement.
- without the consent of the client sent funds to pay off obligations.
- changed the conditions specified in the agreement (interest rate, account maintenance fee, etc.) without notification in accordance with the established procedure.
This list is not exhaustive and you can contact the Mediator for other questions related to deposits and bank accounts.
What to do if you have a complaint against the Bank?
Your Steps
Make a complaint-demand to the financial organization
Before applying to the Mediator, you must make a complaint-demand to the financial organization
Wait for the response of the financial organization
Maximum 10 business days, in case of the claims against the Credit bureau – 15 business days
Apply to the Mediator
If you are not satisfied with the response of the financial organization, you can submit a claim to the Mediator
