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You can contact the Financial System Mediator with claims for insurance services.
This page presents the main types of claims for insurance services made to the Mediator and the necessary steps to apply to the Mediator.
Below you can find the main types of disputes considered by the Mediator regarding the services provided by insurance companies. For example, when an insurance company
- little appreciated the damage caused to the car (other property).
- refused to pay damages based on the fault of the driver.
- partially reimbursed the damage based on the fault of the driver.
- dragged out the insurance claim settlement process.
- she filed a regression on the basis of the fact that the insured event was not reported within the prescribed period.
- she filed a regression on the grounds that the car was not used for the intended purpose specified in the contract.
- she refused to reimburse the expenses incurred to restore her health.
- refused to reimburse funeral expenses.
- suspended the contract on the grounds that deliberately false information was provided during its conclusion.
- refused to provide compensation under the agricultural insurance contract.
This list is not exhaustive and you can contact the Mediator against insurance companies and other issues related to their services.
What to do if you have a complaint against an insurance company?
Your Steps
Make a complaint-demand to the financial organization
Before applying to the Mediator, you must make a complaint-demand to the financial organization
Wait for the response of the financial organization
Maximum 10 business days, in case of the claims against the Credit bureau – 15 business days
Apply to the Mediator
If you are not satisfied with the response of the financial organization, you can submit a claim to the Mediator
