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CURRENCY EXCHANGE
You can contact the Financial System Mediator with requests for currency exchange.
This page lists the main types of currency exchange requests made to the Mediator and the necessary steps to apply to the Mediator.
Below you can get acquainted with the main types of currency exchange disputes considered by the Mediator.
- For example, when a financial organization (bank, credit institution, persons engaged in the sale and purchase of foreign currency, etc.) made a currency exchange at a rate different from the established exchange rate.
You can also contact the Conciliator for other issues related to currency exchange.
What should you do if you have a complaint against a financial institution (bank, credit institution, foreign exchange sellers, etc.)?
Your Steps
Make a complaint-demand to the financial organization
Before applying to the Mediator, you must make a complaint-demand to the financial organization
Wait for the response of the financial organization
Maximum 10 business days, in case of the claims against the Credit bureau – 15 business days
Apply to the Mediator
If you are not satisfied with the response of the financial organization, you can submit a claim to the Mediator
