Home / PAYMENT CARD
PAYMENT CARD
You can contact the Financial System Mediator with requirements related to payment cards.
This page presents the main types of payment card claims made to the Mediator and the necessary steps to apply to the Mediator.
Below you can find the main types of disputes regarding payment cards considered by the Mediator. For example, when the bank
- did not comply with the procedure for appealing (chargeback) against suspicious transactions made by the card, established by the agreement or the rules of the payment system.
- failed to fulfill the conditions stipulated in the agreement on blocking the lost (stolen) card.
- violated the terms of the cashback service.
This list is not exhaustive and you can contact the Mediator for other issues related to payment cards.
What to do if you have a complaint against the Bank?
Your Steps
Make a complaint-demand to the financial organization
Before applying to the Mediator, you must make a complaint-demand to the financial organization
Wait for the response of the financial organization
Maximum 10 business days, in case of the claims against the Credit bureau – 15 business days
Apply to the Mediator
If you are not satisfied with the response of the financial organization, you can submit a claim to the Mediator
