About the program

In the course of activity, the Office of Mediator has dealt with a number of issues raised by customers, which are by and large a result of the low level, and sometimes absence, of public awareness on financial services and products.

Overall, financial education of households is vital in providing consumer protection, increasing financial intermediation, maintaining efficient functioning of financial markets, and for the economy on the whole.

This section presents the programs for increasing consumer education/awareness of financial services and products and information booklets and videos on financial instruments, which the Office of Mediator has developed for the use in different periods of time. These are aimed to create a society with abundant financial knowledge and thus more protected consumers.